Cancellation Policy 

We get it. Style decisions can change, just like your plans. At frostdrop, operated by Bazaar Nexbuy Solutions, we’re here to make sure your experience, from selection to cancellation, is smooth, stress-free, and supportive.

With a handpicked collection for both men and women, we’re built on the belief that flexibility counts. This policy is crafted to walk you through how cancellations work, what the process looks like, and what to expect when you reach out. When we say “we,” “our,” or “us,” we’re referring to frostdrop. “You” means any customer who places an order with us.

Order Cancellation Before Shipment

If your order hasn’t been shipped yet, you’re still within the cancellation window. We accept cancellation requests within 24 hours of placing your order or before dispatch, whichever comes first.

Once we hear from you:

• We’ll check the status of your order.
• If eligible, we’ll cancel it right away.
• A full refund will be issued to your original payment method.

Refunds usually show up within 5 to 7 business days. To cancel, just email us at bazaarnexbuysolutions@gmail.com with your order number and reason.

What If It’s Already Shipped?

If your order is already on its way, we’re no longer able to cancel it mid-route. But don’t worry, you can still return it once it arrives. Just follow the steps in our Return & Refund Policy to get started.

Need to Make a Change?

At this time, we’re unable to make edits to orders once they’ve been placed. That includes:

• Swapping or removing items
• Updating the shipping address
• Changing your contact details

If something looks off, the best option is to cancel (if it's still within the window) and place a fresh order with the correct info.

Questions? We’re Just an Email Away

If you're unsure whether your order can be cancelled or need help with the process, don’t hesitate to reach out. Write to us at bazaarnexbuysolutions@gmail.com and our team will get back to you quickly to sort things out.

Your fashion experience should always feel effortless, even when you change your mind.

 

Grievance Redressal Policy

We are committed to providing a smooth, trustworthy experience. However, if you are dissatisfied or have any issues with our products, services, or support, please don’t hesitate to reach out.

How to Raise a Grievance:

You may contact our grievance officer through any of the following channels:

Email: bazaarnexbuysolutions@gmail.com

Phone: 9795937384

Response Timeline:

Your grievance will be acknowledged within 48 hours.

A final resolution will be provided within 7 business days from the date of complaint.